A new way to bridge the digital divide
for K-12, libraries, and museums

Regional and state-wide organizations working to provide eduroam for their K-12, library and museum constituents.

Quick Facts about eduroam Support Organizations

• Purpose: to more-quickly scale eduroam to underserved communities; specifically K-12, libraries, and museums.
• What? InCommon eduroam has created Support Organizations to provision new service for their constituents and provide first-level support covering all K12s, libraries, and museums in the Support Organization’s state or region. 
• Who? Utah Education and Telehealth Network, Network Nebraska, and the Sun Corridor Network [AZ] are the first wave of eduroam Support Organizations. 
• Interested in becoming an eduroam Support Organization? Join our community’s regular coordination calls to learn more about widescale deployments of eduroam to K12s, libraries, and museums and how your organization can participate. 
• How to join eduroam? If you are a K12, library, or museum which is connected to an existing eduroam Support Organization (Utah Education and Telehealth Network, Network Nebraska, or the Sun Corridor Network [AZ]) please contact them directly to see if you qualify for participation in their statewide deployments of eduroam. Otherwise, contact InCommon via our Web Form to get started. 

Please note: You do not have to be an Internet2 member or InCommon Participant in order to subscribe to eduroam.

Expanding eduroam to additional communities

The true value of eduroam increases with its ubiquity. eduroam in every primary and secondary educational institution, library, and public space boosts the value proposition of the service immensely and regional networks and community anchor institutions present a unique and powerful partner to address this scaling challenge. At the same time, we can help make community services, and the community that provides them, more sticky. K12s as well as libraries and museums that are part of the K12 ecosystem have thus far been underserved by eduroam in the US. eduroam Support Organizations leverage their existing relationships with K12s, libraries, and museums to address this need. 

Simplified business model for eduroam Support Organizations

To better enable eduroam Support Organizations to serve these communities, this program provides them with a simplified business model, training and resources to build the expertise of their staff, and ongoing support. 

Key responsibilities of Support Organizations include:

• Provisioning service for new K12, library, and museum constituents
• Ongoing first level support for constituents
• Providing an inventory of constituents
• Participate in collaborative meetings with other program participants. Discuss feedback, requests, program ideas with the Support Organization community 

Features

The features regarding eduroam Support Organizations fall into three categories. 

Simplified contracting and fee structure

• Flat fee structure, determined per state
• Unlimited K-12, museum and library Identity Provider (eduroam accounts) deployments 
• Unlimited eduroam Hot Spots/Access Points 
• Support Organization staff access to eduroam fee is waived

Support of your organization during the program’s ramp-up

• One on-site Support Organization staff training and roll-out consulting
• One 2-day connector training on-site
• Intensive roll-out support for six months and Program Update/training on-going
• Work with previous adopters to avoid pitfalls and get going more quickly

Ongoing resources to enable continued success

• 36 hours of Support Organization technical support annually
• Collaboration design enables sharing of lessons learned, documentation and other resources
• Documentation, training and marketing materials that can be customized for delivery to K-12, museums, and libraries
• Regular meetings for participating Support Organizations to discuss program and service
• On-going training and service evolution feedback and engagement through eduroam Advisory Committee
• Option to purchase additional in-person training for staff or constituent community