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eduroam Service

What is eduroam and how does it work?

Eduroam info sheet

FAQ

Support

Subscribe to eduroam

Eduroam and InCommon

Connector Agreement and Fees Background


These links lead to eduroam.us

Administrative Login

Administrator Guide

Peering Overview

List of Subscribers

Map of Subscribers (US)

Global eduroam map




eduroam logoEduroam (U.S.) Support

Please review all available support options before requesting email support.

End user issues

If you are an end user please contact the IT staff of your home institution or the institution you’re visiting for
support issues. You can find links to support contacts for all eduroam connectors here:
https://www.eduroam.us/institutions_list

All technical and web interface questions

Contact our operations partner Anyroam at: support@anyroam.net

All billing, business service, and general questions

Contact Internet2 at eduroam-support@internet2.edu

Community-based discussion and best practices sharing

Join the eduroam-admin list here: https://lists.internet2.edu/sympa/subscribe/eduroam-admins

Common Technical Support Issues

Password Resets

Access to the eduroam Configuration Assistant Tool (CAT). This tool allows Connectors to build installers customized to your organization and is available for a range of popular PC and mobile device platforms. This enhances security and simplifies provisioning. To be activated for this service contact support@anyroam.net.

Issues with a RADIUS server SSL Certificate - Contact your certificate provider and/or the manager of your local authentication infrastructure.

Issues with the eduroam Peering Request Form or Administrative Interface - For issues other than password reset, contact support@anyroam.net.

Peering Issues - If you are experiencing problems peering your SP, IdP, or other infrastructure elements with eduroam’s top level U.S. RADIUS servers, review the eduroam Peering Overview and the Administrator’s Guide. If these documents don’t help, contact support@anyroam.net.

 

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