Eduroam (U.S.) Support
Please review all available support options before requesting email support.
End user issues
If you are an end user please contact the IT staff of your home institution or the institution you’re visiting for
support issues. You can find links to support contacts for all eduroam connectors here:
All technical and web interface questions
Contact our operations partner Anyroam at: email@example.com
All billing, business service, and general questions
Contact Internet2 at firstname.lastname@example.org
Community-based discussion and best practices sharing
Join the eduroam-admin list here: https://lists.internet2.edu/sympa/subscribe/eduroam-admins
Common Technical Support Issues
Access to the eduroam Configuration Assistant Tool (CAT). This tool allows Connectors to build installers customized to your organization and is available for a range of popular PC and mobile device platforms. This enhances security and simplifies provisioning. To be activated for this service contact email@example.com.
Issues with a RADIUS server SSL Certificate - Contact your certificate provider and/or the manager of your local authentication infrastructure.
Issues with the eduroam Peering Request Form or Administrative Interface - For issues other than password reset, contact firstname.lastname@example.org.
Peering Issues - If you are experiencing problems peering your SP, IdP, or other infrastructure elements with eduroam’s top level U.S. RADIUS servers, review the eduroam Peering Overview and the Administrator’s Guide. If these documents don’t help, contact email@example.com.